The best way to manage your seller feedback is to be proactive, rather than reactive. There are several things you can do to keep your feedback at a healthy level, including monitoring your performance and removing negative feedback. Here are some tips to help you manage your feedback: apologise when you receive negative feedback, and monitor and remove feedback that is inappropriate or unfair.
Managing your seller feedback
Managing your Amazon seller feedback can be a challenge, but it’s important to follow up on negative feedback and try to resolve them in a civil manner. Amazon’s seller feedback system allows you to remove negative feedback, but you have to be proactive. You need to follow up on complaints within 60 days of receipt to get them removed.
Amazon’s seller feedback system tracks recent feedback and displays it as a score. Your score reflects the percentage of positive feedback and negative feedback over certain time frames. The score is calculated for a 30-day, 90-day, 365-day, and lifetime period. This score is a good representation of how many buyers have given you positive feedback. You can see a percentage of your positive feedback on a daily, weekly, or monthly basis by monitoring your seller feedback score. Positive feedback is included only when it’s four or five-star. Negative feedback is not counted.
Monitoring your performance
In order to maintain the highest level of seller performance, you should be aware of the different metrics Amazon uses to determine your overall business performance. These metrics are based on the compliance of your business with Amazon’s policies and standards. If you do not meet these standards, you may have problems selling on Amazon, and Amazon may suspend your account and cancel your selling privileges.
Fortunately, monitoring your Amazon seller performance is relatively easy. Amazon offers a dashboard that allows you to view your account’s performance metrics. These metrics reflect various aspects of the selling process, from the number of orders you’ve received to the performance of your products’ ratings. By monitoring your performance, you can identify any issues or concerns that are affecting your sales or profitability.
Apologizing for negative feedback
If you have received negative Amazon seller feedback, you can mitigate its impact by responding to the customer and apologizing. A good response will show the customer that you understand their frustration and are willing to address their concerns. While you should never ask for the feedback to be removed, you can offer a $10 Amazon gift card to the buyer as compensation.
Amazon will most likely remove the negative seller feedback if the customer’s review is unfair or does not follow the guidelines set forth by Amazon. However, if you can’t get the customer to remove the negative feedback, you should consider removing it.
Removing negative feedback
If you have received negative Amazon seller feedback, you can request the removal of it. However, before you do so, it’s important to follow some best practices. First, limit the number of negative feedback you receive. Also, respond to negative feedback in a timely manner. Once you’ve answered a buyer’s feedback in a timely manner, you can request the feedback to be removed. The process to remove feedback is straightforward but you’ll need to submit a request to Amazon seller support.
Removing negative feedback on Amazon is easy but can be tricky. You need less than 1% ODR to remove it. It also requires that the feedback is not personal. Personal information like full names and phone numbers cannot be included in your reviews. However, you can write product reviews on the product page. However, you can’t delete reviews that mention your customer service.